FAQS

family of four moving with son holding box

Do you offer services for both the household and business customer?


West End Self Storage is a leader in the industry and has services for both the household and business customer.


Can I buy boxes and other packing products from West End Self Storage?


Yes. Our facility offers a wide variety of boxes and packing supplies.


Do you have video cameras?


Our facility use video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility.


Can anybody drive onto this property or do you need an access card?


Our facility has an electronic gate system which can only be opened by an access card that is assigned to each individual tenant. This card allows us to monitor who is entering and exiting the facility.


What is a roll-up door?


Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.


woman writing on box


Do I get a lock when I rent a unit?


You can purchase a new lock at our facility. We recommend purchasing a disc lock to ensure the highest level of security.


What is a drive-up unit?


A drive-up unit is an outside unit, located on the street level of our facility that gives you the ability to load your belongings directly from a vehicle or truck.


What's the difference between office hours and gate hours?


The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access.


How far in advance can I book a reservation?


We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead.


young couple holding box together


What kind of security do you have?


West End Self Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with access card, monitored video surveillance, fenced and well-lit facilities and personal locks available for purchase.


What are the payment terms?


West End Self Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases. We also offer Auto Pay. We can automatically charge your MasterCard® or Visa® each month.


What sizes are available and how do I pick my size?


We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Determining the right size is easy with the help of our Store Managers who are trained to assist you in this process.

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